How To Order

How to Place an Order

You have the option to create an account, but it’s not required. Creating an account will store your information (and optionally payment details) for future purchases.

To place an order, follow these steps:

1. On our website, go to the Store section by selecting ‘Shop’ from the menu.
2. Browse and select the products you wish to purchase, select the quantity and then click the “Add to Cart” button.
3. Go to the cart page to review your purchase. provide the delivery information to let the system calculate the shipping price.
4. Once you have added all the items you want, click the “Checkout” button.
5. Shipping costs will be calculated based on the delivery location. The ‘Flat Rate’ shipping fee listed applies to the entire country and is not dependent on city or specific location.
6. Complete the personal information page. You may also add any special instructions in the “Additional Information” field.

To ensure proper VAT calculation, we have included specific fields for tax billing details:

• • Select your Geographic Area: European Union, United States of America, or Other (for countries not listed).
  • Choose your customer type: Private Individual or Company.
  • If you are a private individual, the VAT will be calculated at the applicable 23% Polish rate. If purchasing as a company, provide additional details:
    • For EU companies: enter your company name and VAT ID.
    • If your company is based in Poland, select the ‘Poland’ option in the “EU-PL select”.
    • While the checkout will automatically calculate the 23% VAT rate, if you qualify for VAT exemption, the amount will be adjusted accordingly.
    • For customers in the USA: If purchasing as an individual, check the “USA B2C” box. If purchasing as a company, simply enter your company name.

You can choose to create an account on our store or complete the purchase as a ‘Guest’. If you want an account, go to the “My Account” page, create a new account (if you don’t have one yet), and fill out the registration form. If you already have an account, just log in, and your details will be automatically populated in the checkout fields.

Review your order details. If everything is correct, click the “PayPal” button to complete your purchase. You will be redirected to the PayPal payment page.

You will receive an automatic order confirmation email immediately after placing your order.

IMPORTANT: do not close the shop page until the purchase summary page appears. It usually takes a few seconds to load. There, you will receive confirmation that the order has been correctly placed.

• Private EU Customers: All private customers within the EU will be charged VAT at the applicable 23% Polish rate.
• Polish Companies: All Polish company customers will be charged VAT at the 23% Polish rate.
• EU Companies with a Valid VAT Number: If you are a registered business with a valid VAT ID, you can purchase goods VAT-free. After verification, you will be granted access to VAT-exempt pricing.
• Non-EU & USA Customers: VAT will not be charged, but customers are responsible for any local taxes or import duties that may apply in their country.

We accept payments via PayPal.
For company orders, a PDF invoice will be emailed once the products are shipped.

Shipping Information

Your order will be shipped once payment has been fully processed.

Upon delivery, please inspect the package for visible damage. If the package appears to be damaged, immediately file a claim.

Please note that shipping costs calculated on our website do not include any local taxes or import duties that may be applied in your country.

Once your order is shipped, we will provide a tracking number so you can monitor your package’s progress.